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Experience Planner for Conchango (No 3 in Top 100 NMA)
- Company:Conchango (Bima Member)
- Posted:18th Apr 2008
- Location:London and Client Site
- Salary:Attractive Salary + Bonus + Full Benefits + Training
- Contract Type:Permanent
- Start Date:ASAP
- Duration:Permanent
- Ref:BIMA/EXPL
Key Skills
planning, strategy, experience planning
Details
Clients are increasingly seeking guidance and direction on digital strategy and experience from Conchango, based on deep expertise, insight and analysis.The Experience Planner is pivotal in determining what a client’s digital presence and behaviour should be, based on a balanced appreciation of business requirements, brand management and user expectations and needs. From new business, live projects and account development, the Experience Planner uses tools and techniques to provide a range of services including:
• Trend spotting, ensuring we collectively have visibility and appreciation of changes in behaviour, strategies and technologies (e.g. social software)
• Landscape benchmarking – competitors and indirect influencers
• Auditing – client side inquisition
• Strategic planning – road mapping digital experience
• Concepting – the big ideas and the magic details
• Optimisation recommendations (through usability testing and data analytics)
• Validation of creative work – technically, strategically and commercially
Your role
You will be required to work across multiple accounts simultaneously and provide some or all of the services outlined above into new business process and programmes of live work. Of course, you may have varying degrees of confidence and experience across this range and this challenge will be managed across the planning team – by providing senior support, training, recruitment and knowledge sharing.
You will need to work very closely with the clients and our design team, as essentially you are the conduit through which ‘planning’ flows – to and from clients.
You will engage at the very beginning of the creative process and maintain an input throughout a programme of work – in a sense, you are quality assuring our solutions from a client and user perspective
You will need to plan and facilitate workshops – both internally and with clients – as we progress the creative process
Essential Qualifications and Experience
Indepth digital agency or consultancy experience including brand or communication planning. You must be a digital native who eats, sleeps and breathes the digital landscape.
Required Competencies
• Excellent communication and interpersonal skills with people from all disciplines, both within and outside the Interactive Media team.
• To be able to establish rapport and good working relationships with clients.
• Ability and willingness to learn new technologies.
• Effective negotiation and management skills.
• Ability to demonstrate strong problem solving skills.
• Ability to contribute to writing briefs.
• Team player - and “can-do” attitude.
• Ability to multi-task and prioritise work.
• Travel throughout the UK is an integral part of the job as you will be working on customer sites during elements of each project.
About us
We started life in 1991. Since then, we have built an impressive list of blue chips clients including M&S, Tesco, Boots, HMV, Lloyds TSB, Bank of Ireland, Kensington Mortgages, Chevron, Virgin Mobile and Virgin Atlantic to name a few.
Last year we were voted Europe’s Number 1 Web Design Agency for 2006 (http://www.conchango.com/Web/Shared/Documents/forrester%20website%20design.pdf).
We provide our clients with competitive advantage by helping them improve business results. We achieve this by combining great thinking, imagination and creativity and outstanding technical capability.
Training
Conchango provides formal training for its consultants within a career development programme. Formal training is provided on a highly customised basis and the best trainers and thought leaders are bought in from around the world to provide the best training possible in their discipline. Courses are tailored heavily around project needs and an individual’s career plan. All consultants are provided with relevant training, which may be course-based, online, book based or workshop based depending on an individual consultant’s preferred learning mode. This includes Microsoft Certification, Sun Certification, ISEB, ITIL & PRINCE2 certification and any other technology-specific training required.
Certain foundational training is required for all consultants. Conchango has 4 internal courses which all consultants will attend at some point which include Consultancy Skills training course, Sales & Negotiations workshops, Agile training including Agile sessions hosted by Mike Cohn (one of the founders of Agile) leading to Scrum Master Certif
